Adult Care and Community Wellbeing Directorate

Lincolnshire County Council - Various - Across Lincolnshire
Pathway Business Administration
Minimum Age 18+
Duration Up to 4 days

PLACEMENT INFORMATION:
The Adult Care and Community Wellbeing Directorate are responsible for ensuring adults in our communities, their family and carers, are kept safe and provided with support to meet their needs. They work with adults including older people, people with learning disabilities, people with physical disabilities and mental health needs. They have a strong belief that prevention is key to future health. Their directorate includes Public Health colleagues who work to help people to stay healthy for longer.

When it comes to work experience opportunities in the Adult Care and Community Wellbeing Directorate, individuals might be surprised by the variety of potential opportunities we have available. From front line assessment teams which include Social Workers, Occupational Therapists and Nurses, to teams that focus on quality assurance, information systems, commissioning and contract management to name a few. The teamwork together to ensure our services are safe, innovative and meet the needs of our residents. Not only do they work in the heart of our communities, the team strive to keep individuals at the heart of their own support.

With such a variety of job roles available, the team are able to work with individuals to develop a bespoke work experience programme that develops their knowledge and makes sure that their time with them is meaningful and supports all learning needs.

For further information about Lincolnshire County Council please visit their website: https://www.lincolnshire.gov.uk/

Placement Area: Information and Systems Team and Quality Assurance and Continuous Improvement Team

Placement Ethos: To enable students to gain an insight and understanding into the Directorate's approach and methodology to quality assurance and continuous improvement and how we are using digital technology to enhance and improve processes for staff and the experience of service users and their families.

PLACEMENT DETAILS:

These are examples of some of the work experience opportunities available in the Adult Care and Community Wellbeing Directorate.

Quality Assurance and Continuous Improvement Team
The Quality Assurance Team works centrally within Adult Care and Community Wellbeing, supporting the division to measure the quality of the services provided to people in Lincolnshire. The team works across both internal services provided to the public and those contracted to external providers. Key responsibilities include:

•Creating methods and models for measuring customer experience
•Conducting / Working with partners to conduct surveys using a range of methods and analysing results
•Monitoring and measuring the impact of new/changes to service, to support evidence for service improvement/development
•Providing the service with easy to digest reports using info-graphics where appropriate
•Triangulating results with other activity both locally and nationally where applicable, including legislative requirements, local policy and procedures and best practice
•Drive quality assurance and continuous improvement within the service, using tried and tested methods and approaches
•Support the identification and development of service improvement and efficiency
•Through thematic reviews respond to trends and themes to provide the service with further assurance/evidence needed for service development
•Support project groups in service development and procurement- including using evidence both locally and nationally to improve specifications requirements for contracted services
•Support contracted providers to help themselves to improve quality by signposting to supportive tools, quality techniques and sector specific support sites
•Link and share learning across other connecting services e.g. Children's Services, Public Health, health partners and the independent sector to support a consistent approach to quality assurance and continuous improvement in Lincolnshire

Information and Systems Team
Information and Advice - The team oversees and manages LCC's information and advice offer for Adult Care and Community Wellbeing, through:
•The provision of information, advice and signposting via Connect to Support Lincolnshire, and LCC's corporate website
•An online policies, procedures and practice manual (APPP Hub) for internal and commissioned service staff
•Implementation and compliance monitoring of the Accessible Information Standard
•Publication of public facing documents such as the Local Account, and contribution to the ADASS Sector-Led Improvement self-assessment
•Compliance monitoring of the information and advice requirements of the Care Act

Digital Transformation - The team leads on, and is involved in, a number of projects relating to the use of digital technology to enhance and improve processes for staff and the experience of service users and their families. These are outlined in the directorate's Digital Roadmap, and include:
•Online Financial Assessment tool (BetterCare) and benefits maximisation platform (BetterOff)
•Digital Maturity in Care Providers (NHSMail access)
•STP Clinical Care Portal / Patient Portal (HealthShare)
•The provision of sim-enabled laptops for frontline staff
•The provision of lone worker devices for frontline staff
•Virtual Wallet and Marketplace via the Connect to Support website

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